Frequently Asked Questions
Browse by topic for quick answers on Celliant, sizing, care, shipping, and returns.
About Celliant Infrared Technology
What is Celliant?
Celliant is an infrared-responsive fabric technology woven into our covers. It captures body heat and reflects it back as infrared energy to support comfort and rest.
Does it wash out?
No. Celliant is woven into the fibre itself, so its benefits don't wash out or fade over the life of the product.
Is it safe for daily use?
Yes — our products are made for everyday use: durable, washable, and designed to support your dog's rest day after day.
Where do you ship?
We ship across the USA and UK, with shipping calculated at checkout. See our Shipping & Refunds page for full details.
About the Product
Can I use the products together?
Absolutely. Our range is designed to work together across your dog's day — from beds for deeper rest to mats for everyday ease.
How do I choose a size?
Measure your dog from nose to tail and add a few inches, then check the size guide on each product page. When in doubt, size up.
Can I use it in a crate or car?
Many of our mats are crate- and car-friendly. Check the product dimensions against your crate or seat before ordering.
Where do you ship?
We ship across the USA and UK, with shipping calculated at checkout. See our Shipping & Refunds page for full details.
Materials and Care
Are the covers washable?
Yes. Covers are removable and machine-washable — follow the care label for best results.
Will washing affect the benefits?
No. The Celliant technology is woven into the fibre, so washing won't reduce its benefits.
Can I use it in a crate or car?
Many of our mats are crate- and car-friendly. Check the product dimensions against your crate or seat before ordering.
Where do you ship?
We ship across the USA and UK, with shipping calculated at checkout. See our Shipping & Refunds page for full details.
Shipping & Returns
Where do you ship?
We ship across the USA and UK, with shipping calculated at checkout. See our Shipping & Refunds page for full details.
Do you provide tracking?
Yes — once your order ships you'll receive a confirmation email with tracking details.
Can I return my order?
Yes. See our Shipping & Refunds page for full return eligibility and instructions.
What if I ordered the wrong size?
Reach out to our team and we'll help you exchange for the right size, subject to our return policy.
Get help choosing the right comfort
Tell us what your dog is struggling with and we’ll guide you to the best place to start.
